A-Z
GUIDE
Here at Huntington Bank Field, we work our hardest to ensure that our fans have everything they need. We have compiled a list of frequently searched items, to help you throughout your time at our venue.
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Located between sections 301-316. The 7UP City Club is a private ticketed area that opens two hours prior to kickoff on Browns gamedays, and is also available as a rental space on non-gamedays.
Click here for more information on 7UP City Club memberships.
Huntington Bank Field is ADA compliant and features a variety of amenities for guests with disabilities. Please see our accessibility section for more detailed information.
Designated drop off and pick up is available outside the University Hospitals Gate, located on the Southeast corner of the stadium. Please see our Guests with Disabilities section for a map and more information.
Huntington Bank Field
100 Alfred Lerner Way
Cleveland, OH 44114
Stadium gates will open two (2) hours prior to kickoff. To ensure fans’ comfort, and in accordance with local fire safety laws, only fans with a ticket will be allowed inside the stadium. All fans in attendance, regardless of age, will need a ticket to enter the stadium. Fans will not be permitted to leave the stadium and return on the same ticket, except in the case of a medical emergency.
Cleveland Browns fans are encouraged to drink responsibly. Proper identification is necessary to purchase any alcoholic beverage. The purchase limit may be reduced and sales may be discontinued at any time at the discretion of stadium management. Fans will not be allowed to enter the stadium if they are visibly intoxicated. Disorderly behavior will result in ejection from the stadium without refund.
- Fans must be 21 years of age or older to purchase and consume alcohol
- All fans under 30 years of age will be required to show I.D.
- Limit of two beers sold per fan per purchase at concessions and from vendors
- Alcohol will not be allowed into or out of the stadium
- Alcohol sales will end at the conclusion of the third quarter
For inquiry on an ASL interpreter for an upcoming concert, please contact [email protected]. All reservations need to be made at least 2 months prior to show.
Huntington Bank Field is cashless. Visit our Cash to Card Machines to convert your cash to a prepaid card. Cash to Card Machines are located across from the following sections:
- 100 Level – 108 & 147
- 300 Level – 341
- 500 Level – 515 & 537
Baby changing stations are located in select restrooms located throughout the stadium. Please see Family Restrooms or Nursing Stations for specific locations.
Fans with medically necessary items should enter through the South 7UP City Club entrances
All guests will be subject to a search of their person and possessions prior to entering the stadium. Visit www.NFL.com/allclear for more information on the NFL Bag Policy.
- Banners and signs are permitted, but must be in good taste, cannot obstruct another fan’s view and cannot cover any stadium signage.
- They may not contain commercial messages, logos or political endorsements.
- Signs on poles or sticks, constructed of wood or metal material are not permitted.
- Fans are permitted to hang banners and signs that adhere to these guidelines along the field wall as long as they do not interfere with any messaging placed by the Browns, their partners or the NFL.
- Management reserves the right to determine what signs are in violation of stadium policy and confiscate signs that are in violation stadium policy.
- Out of respect for our fans, all third-party solicitations are strictly prohibited, and no third-party solicitations (whether for charitable, religious, political, commercial or other reasons) will be tolerated in the stadium or on the stadium footprint.
Browns Buddy Wristbands are available at any guest services location, free of charge. In the event that parties become separated, identifying wristbands aid in the reuniting process.
Outside beverages of any kind are prohibited. Guests inquiring about where specific beverages are served inside the stadium can visit any guest services location for more information.
Cameras and video cameras (camcorders) are allowed, but must not interfere with another fan’s enjoyment of the game. The images reproduced may not be used commercially. Video cameras may not be used to reproduce the game.
Phone charging stations are available throughout the entire stadium concourses, clubs, and guest services locations.
- 100 Level – Ticket Office, 101, 115, 129 & 138
- 300 Level – 317, 329, 338 & 323
- 500 Level – 509 & 533
- 600 Level – 622 & 623
Children under the age of two (2) do not need a ticket, however they must sit on the lap of an accompanying adult.
- Diaper bags are permitted inside the stadium. To enter with a diaper bag, you must enter through the medical exception entrance located at the South 7UP City Club entrance.
- Strollers are NOT permitted inside the stadium.
- Browns Buddy Wristbands are available at any Guest Services location, free of charge. In the event that parties become separated, identifying wristbands aid in the reuniting process.
- First Game Certificates are available at any Guest Services location, free of charge. First Game Certificates are a great way for fans, 14 and under, to commemorate their first game at Huntington Bank Field.
Located across from section 108 on the main concourse. The Cleveland Club is a private ticketed area that opens two hours prior to kickoff on Browns gamedays, and is also available as a rental space on non-gamedays. Click here for more information on Cleveland Club memberships.
The stadium offers closed captioning services to guests who are hearing impaired. Continuous game action captioning is available on the stadium seating bowl corner ribbon boards.
Additionally, guests can access stadium captioning service on gameday using their mobile device
- Open the Internet Browser on your smart phone
- Type mobilecap.net into the address bar
- Enter name (Browns) & Event ID (1913), then click join
Service begins once the event starts on gameday
All guests attending events at Huntington Bank Field are required to wear clothing (i.e., shirt, pants, and shoes for safety). Nudity, partial nudity, body paint and pasties are prohibited. Any action deemed to be indecent exposure and/or clothing that is deemed offensive, obscene, or displays offensive text and/or images is prohibited. Huntington Bank Field management reserves the right to deny entry or eject guests that refuse to comply with this policy.
We offer Comfort Kits to guests with special needs to make their stadium experience more enjoyable. Comfort Kit items include (but are not limited to): Noise canceling headphones, sunglasses, hand fidget toys, weighted lap blankets, etc. Items can be checked out, free of charge, from any Guest Services Locations. A valid driver’s license or major credit card will need to be left as a deposit for the equipment.
All major credit/debit cards are accepted at Huntington Bank Field.
The Bud Light Responsibility has its Rewards Designated Driver Program is part of the Cleveland Browns commitment to public and guest safety. The program encourages personal responsibility, respect for other guests, and respect for the law. Guests can register to be a designed driver at any guest services location and will receive a coupon for a complimentary fountain drink and will be entered to win the Designated Driver of the Game!
Located across from sections 131-136 on the main concourse. The Draft Room is a private ticketed area that opens two hours prior to kickoff on Browns gamedays, and is also available as a rental space on non-gamedays. The Draft Room features an 11,000 square foot climate controlled venue with 48 TVs, a full service bar and specialty food locations. Click here for more information on the Draft Room.
There are 10 different guest entrances at Huntington Bank Field:
- Meijer Gate (General admission)
- University Hospitals Gate (General admission)
- Huntington Bank Ramp (General admission)
- Electronic Merchant Systems Ramp (General admission)
- Grand Staircase (North Suites, Draft Room, and Lake Club)
- West Stairs (Suites)
- East Stairs (Suites and Premium Clubs)
- Cleveland Club (Cleveland Club guests)
- Southeast 7UP City Club Entry (Suite guests, Club guests, and guests with disabilities or medical exceptions)
- Southwest 7UP City Club Entry (Suite guests, Club guests, and guests with disabilities or medical exceptions. These entrances are for all guests but are staffed by knowledgeable security and medical personnel to support guests needing additional assistance getting into the stadium. Medications or devices that are typically prohibited at other entrances can be reviewed and allowed in at the South 7UP City Club entrances.)
Family Restrooms are reserved for guests with small children and guests with disabilities. All Family Restrooms are ADA compliant and have baby-changing tables. Family Restrooms can be found at the following locations:
- 100 Level – 122, 130, 137 & 149
- 300 Level – 301 (7UP City Club), 319 & 336 (MOEN Lake Club)
- 500 Level – 503, 530 & 537
There are 6 first aid locations throughout the stadium:
- 100 Level – 127 & 139
- 300 Level – 316 (7UP City Club) & 342
- 500 Level – 508 & 533
First Game Certificates are available at any Guest Services location, free of charge. First Game Certificates are a great way for fans, 14 and under, to commemorate their first game at Huntington Bank Field.
Please be aware that Huntington Bank Field sells products containing peanuts, tree nuts and gluten. We strive to accommodate every guest with offering dietary items and allow guests to bring in food items within a factory sealed bag or gallon-sized clear bag.
Please review our Food and Beverage options.
Any ball landing in the stands during player warm-up periods or as a result of play must be returned to the playing field. In the event that a player flips the ball into the crowd or hands the ball to a fan, the fan is permitted to keep it.
As part of the gameday entertainment, you may experience loud noises due to pyro, fireworks and/or aircraft flyover.
To report an issue or negative fan behavior anonymously during an event, call or text 440-824-6000.
Gates open two (2) hours before kickoff for Cleveland Browns home games. Gate opening times vary for other events.
See Entrances for a full list of stadium gates.
Prior to entering the stadium, all guests will be subject to a security screening to include inspection of bags or other items carried in. Ticket holders refusing a security screening will be denied entry into the stadium.
There are 14 Guest Services locations throughout the stadium. They are staffed with knowledgeable attendants ready to assist fans with general information, stadium directions, lost and found, lost children, and accommodations for guests with disabilities. Guest Services booths/kiosks can be found at the following locations:
- 100 Level – 102, 118, 124, 136, 145, 149
- 300 Level – 305 & 312 (7UP City Club), 317, 329 & 338 (Moen Lake Club), 323
- 500 Level – 509 & 534
See Host Your Event for more information on hosting an event at Huntington Bank Field.
Located in the 200 east end zone, above the lower Dawg Pound. The Kardiac Club is a private ticketed area that opens two hours prior to kickoff on Browns gamedays, and is also available as a rental space on non-gamedays. Click here for more information on Kardiac Club memberships.
Lost children and parents should visit the closest Guest Services location for assistance in the reuniting process. Parents/guardians can also visit the nearest Guest Services location to participate in the free Browns Buddy Wristband program, which can assist in the reuniting process should the two parties become separated.
Guests requiring assistance to and from their seats can request Mobility Assistance at any Guest Services location. A limited number of wheelchairs are available to assist with transporting guests to and from their seats. If a wheelchair is needed for the duration of the game, guests must supply their own wheelchair.
Located between sections 324-339. The Lake Club is a private ticketed area that opens two hours prior to kickoff on Browns gamedays, and is also available as a rental space on non-gamedays. Click here for more information on Lake Club memberships.
Nursing rooms are available for mothers who are in need of privacy to tend to their children. They can be found at the following locations:
- 100 Level – 118
- 300 Level – 349
- 500 Level – 514
See our Directions and Parking page for more information.
The Main Browns Pro Shop is open on non-game days during the season from 11 am – 5 pm Monday-Friday. The Main Pro Shop will only be accessible from outside of the stadium on gameday. Additional gameday merchandise locations:
- 100 Level – 137, 120, 124 (Store), 148 & 110 (Pro Shop)
- 300 Level – 301 & 315 (7UP City Club), 339 (MOEN Lake Club) & 348 (Store)
- 500 Level – 508 (Store) & 535 (Store)
See our Pro Shop page for more information.
The PSL Wall is a dedication to all the season ticket holders of Huntington Bank Field who purchased a PSL when the team returned in 1999. The wall spans the entire west end zone on the exterior of the stadium.
Visit www.riderta.com or call 216-621-9500 for information on public bus and train transportation to Huntington Bank Field.
Exit and re-entry into the stadium is prohibited. Fans may NOT leave the stadium and re-enter on the same ticket during any event. In the case of a medical emergency, please see a security supervisor at the gate.
Ride Share pick up locations are only available on Lakeside Avenue from either West 3rd or East 9th.
Trained guide dogs or service animals assisting guests with disabilities are permitted inside the stadium. Guests must enter through either South 7UP City Club Entrances for Medical Exceptions. Service Animals as defined by the U.S. Department of Justice are permitted inside the stadium. For more information, visit ADA.gov.
The SERVPRO Field Club is located on the event level of Huntington Bank Field and opened in the fall of 2023. Our newest club provides Field Seat ticketholders with a unique intimate opportunity to be part of the action as the club overlooks the visiting team tunnel. Learn More.
In compliance with Chapter 3794 of the Ohio Revised Code, smoking is prohibited inside Huntington Bank Field. E-cigarettes and chewing tobacco are also prohibited. For guests’ convenience, designated smoking sections are available outside any of the major gates.
Strollers are not permitted into Huntington Bank Field.
There are 143 suites at Huntington Bank Field. Click here for more information on purchasing a suite.
Located on the service level and accessible via the stairs at 144. TCP Club is a private ticketed area that opens two hours prior to kickoff on Browns gamedays, and is also available as a rental space on non-gamedays. Click here for more information on TCP Club memberships.
The Ticket Office is located across from Section 109. Ticket Office number is (440) 891-5050.
Hours of Operation are 8:30 AM – 5:30 PM.
Please visit the Ticket Info page for more information.
The sale of tickets on Huntington Bank Field property is prohibited to anyone other than the Cleveland Browns, Huntington Bank Field and its authorized agents without the express written consent of the Cleveland Browns. Violators are subject to arrest and confiscation of tickets without refund. Loss of PSL and/or season ticket privileges may occur if the ticket being sold is a season ticket.
We do not offer any public or private tours of Huntington Bank Field.
For safety and line of sight reasons, umbrellas are not permitted into Huntington Bank Field.
The VIP Locker Room is a private ticketed area on the Service Level of the Stadium that is accessible via the stairwell across from Section 144. Learn more about the VIP Locker Room.
The VIP Locker Room is a private ticketed area located on the Service Level of the stadium that is accessible via the stairwell across from section 144.
For fans who need assistance due to mobility challenges, wheelchairs (manual or power-driven) and three or four wheeled scooters are permitted inside Huntington Bank Field.
WiFi is available to all guests, free of charge. The network name is Stadium WiFi. No password is required.
Will Call is located on the South side of Huntington Bank Field. Windows open three hours prior to kickoff and remain open until halftime. Picture I.D. is required to claim tickets. Tickets will only be released to the person whose name appears on the envelope.